Refund policy

We want you to be happy with your purchase! Please take a moment to review our straightforward return policy:

Returns Accepted for Shop Items Only: You have 14 days from the date of purchase to initiate a return for shop items. Please note that this excludes subscriptions and special/limited releases, such as collaborations and build-your-box options.

Customer Provides Return Shipping: When returning items, you are responsible for arranging and covering the cost of return shipping.

15% Restocking Fee: For all eligible returns, a restocking fee of 15% will be deducted from the refund to cover processing and restocking expenses.

Final Sale Items: Some items are marked as "Final Sale" and are not eligible for returns.

We appreciate your understanding and cooperation. If you have any questions about our return policy, please contact our customer service team at contact@justdecohome.com