ANSWERS TO YOUR QUESTIONS

Shopping Information

What's the cost of shipping?
Shipping flat rate is $9.99. Orders over $149.99 receive free shipping.
When will you ship my box?
Boxes are charged on the 2nd week of each quarter. Boxes will ship the second week week of every quarter.
How long will my order take to arrive?
Items typically take 3-5 business days to arrive once shipped. Items ship via USPS and UPS.
Where do you ship?
At this time, we only offer boxes to the United States.

Payment Information

Do I have to pay sales tax?
Only consumers who purchase items in the state of New Jersey will be charged sales tax. Tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location.
When will I be charged?
Your accounts will be charged within 24 hours of payment.

Orders and Returns

How can I check my order status?
Go to “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay. You may not edit orders after they have been submitted, paid or processed. Contact us for assistance if you need to cancel an order after payment.
I didn't receive my box.
If your tracking information status reads "delivered", please contact us. If it it has not been delivered, please contact the carrier directly to locate the package. Due to COVID-19, please be patient with USPS shipping services.
How do I track an order?
After placing your order, you may click the “My Account” link to see the status of your order. Tracking numbers will be sent to the email address that has been given at the time of your account setup. You may also obtain a tracking number by clicking “Order History” in the My Accounts links section. Once you sign in, you will see an order status and a tracking number (when the items have shipped).
When will I see a credit on my return?
Returns are accepted within 14 days of delivery. You must return unused products to us. Typically, credits take 7-10 business days from the time we receive returned items. Contact us if you have not received your credit within that time. Depending on your bank, your credit may not show on your account until your next statement.